1. Overview
A warranty is a promise to repair or replace a product if it develops a covered fault within a set period. Warranty availability and length differ by product and brand, and are shown on each product page. If a product does not mention a warranty, it is sold without one unless required by law.
2. Types of Warranty
- Manufacturer / Brand warranty — provided and honoured by the brand or its authorised service centre, under the brand's own terms.
- Seller (Vendor) warranty — provided by the Vendor selling the product on Pentamart.
- Pentamart-supported warranty — for selected products, we help coordinate your claim with the brand or Vendor to make the process easier.
3. Warranty Period
The warranty period (for example, 7 days, 6 months, or 1 year) starts from the date of delivery and is stated on the product page and/or warranty card. Keep your invoice and any warranty card safe — they are required for any claim.
4. What Is Covered
- Manufacturing defects and faults in materials or workmanship.
- Functional failures that occur during normal use within the warranty period.
5. What Is Not Covered
- Physical, liquid, or accidental damage, and normal wear and tear.
- Damage from misuse, neglect, incorrect voltage, or use outside the product's instructions.
- Unauthorised repairs or modifications made by anyone other than an authorised service centre.
- Cosmetic damage such as scratches, dents, or broken plastic on ports.
6. How to Make a Warranty Claim
- Contact us through your account (Orders → Select Order → Warranty Claim) or via our support team.
- Provide your order number, invoice, warranty card (if applicable), and a description of the issue.
- Share clear photos or a video of the defect.
- Our team will review the claim and guide you on the next steps — which may include sending the item to an authorised service centre or arranging a Pentamart-coordinated resolution.
7. Special Category Products
Products in specialised categories may have specific warranty terms stated on each product listing. Please retain all original packaging and documentation for any warranty claim.
8. Contact for Warranty Claims
- Through your account: Orders → Select Order → Warranty Claim.
- Website: www.pentamart.com.bd