1. Overview

Pentamart offers a hassle-free 3-day exchange on eligible products, so you can shop with confidence. You can request an exchange within 3 days of delivery, subject to the conditions below.

2. When You Can Exchange

You received a damaged, defective, or wrong item.
You need a different size or colour (subject to availability).
The product does not match its description on the Platform.

3. Conditions for an Exchange

The request is made within 3 days of delivery.
The product is unused and undamaged, with all original tags, accessories, free gifts, and packaging intact.
You can provide the order number and invoice.
For damaged, defective, or wrong items, clear photos or a video are shared with the request.

4. Items That Cannot Be Exchanged

The following are generally not eligible for exchange unless they arrive damaged, defective, or incorrect:

Intimate apparel, innerwear, and personal care or grooming items.
Perishable goods, food, and beverages.
Made-to-order, personalised, or customised products.
Medical consumables and items marked 'non-exchangeable' on the product page.
Digital products and gift cards.

5. How to Request an Exchange

Go to your account: Orders → Select the relevant order → Request Exchange.
Select the item(s) and reason for exchange.
Upload photos or video if the item is damaged, defective, or wrong.
Our team will review your request within 1–3 business days and arrange pickup and replacement.

6. Exchange Costs

If the exchange is due to a Pentamart or Vendor error (wrong/defective/damaged item) — all pickup and redelivery costs are borne by us.
If the exchange is for a different size or colour — a standard delivery fee may apply.