How can we help?

Browse or search for a product, choose your options, and tap Add to Cart (or Buy Now). Go to your cart, enter your delivery details at checkout, pick a payment method, and confirm. You will receive an order summary right away — no account is strictly required, though signing up lets you track orders easily.

For your safety, our team confirms every order by phone call before it is processed. Please keep your phone reachable after ordering — your order is only finalised once this confirmation call is completed.

We deliver nationwide, typically within 3–5 business days. In line with Bangladesh’s digital-commerce guidelines, verified products arrive within a maximum of 5 days inside Dhaka and 10 days outside Dhaka, counted from the date of order confirmation (barring unforeseen events).

Delivery charges are shown clearly before you confirm your order — usually ৳60 inside Dhaka and ৳100 outside Dhaka (subject to change). The exact charge always appears at checkout.

Yes. Track your order any time from the Order Tracking page or from Orders in your account. You will also get updates by phone and SMS at key delivery stages.

You can change or cancel an order before it is dispatched — just contact our Support Center with your order number. Once an item is out for delivery it cannot be cancelled, but you can refuse it at the door or request a return afterwards.

Every verified product is sealed with Pentamart’s VERIFIED & SECURED packaging tape before dispatch. If the seal is broken or tampered with on arrival, do not accept the parcel and contact us immediately.

We accept Cash on Delivery (COD) — our primary method — as well as bKash, Nagad, and Rocket, and Visa/Mastercard cards through our secure SSLCommerz gateway. Available options are shown at checkout.

Yes — Cash on Delivery is available nationwide and is our most popular option. You simply pay in cash when your order arrives at your door.

Absolutely. Online payments are processed by licensed payment partners. Pentamart never stores your full card numbers or wallet PINs — we only receive confirmation of your payment status to process the order.

EMI is available on selected products and eligible bank cards. Where offered, the EMI option appears on the product page and at checkout — see our EMI Policy for details.

Yes. A printed invoice is included with your delivery, and a digital copy is available under Orders in your account.

We offer a hassle-free 3-day return and exchange on eligible items, counted from the date of delivery. The product must be unused and undamaged, with all original tags, accessories, free gifts, and packaging intact. Full details are in our Refund Policy and Exchange Policy.

Go to Orders → select the order → Request Return / Refund / Exchange, choose the items and reason, and upload clear photos or a short video if the item is damaged, defective, or wrong. Our team reviews requests within 1–3 business days and arranges pickup where needed.

For Cash on Delivery orders, approved refunds are sent via bKash or Nagad within 3 business days of approval. For mobile-banking and card payments, refunds are returned to the original channel within 7–10 working days, subject to bank and gateway clearing.

Unless they arrive damaged, defective, or incorrect, these are generally not eligible: intimate apparel and personal-care items, perishable goods and food, made-to-order or customised products, medical consumables, digital products, gift cards, and items marked “non-refundable” on the product page.

If the return or exchange is due to our or the vendor’s error (wrong, defective, or damaged item), we cover all pickup and redelivery costs. If you simply want a different size or colour, a standard delivery fee may apply.

Yes. Authenticity is the heart of Pentamart. Every vendor passes a strict multi-layer verification, and products are checked before they reach you — so you get 100% authentic items, never fakes.

It is our quality checkpoint where vendors and listings are screened for authenticity, compliance, and standards before approval, and orders are confirmed and sealed before dispatch. It is an operational standard that keeps the marketplace trustworthy.

Product images are for illustration, so colours, packaging, or minor specifications can vary slightly. If what you received is significantly different from its description, you are covered — request a return or exchange within 3 days.

Warranty availability and length are shown on each product page and/or warranty card. Keep your invoice and any warranty card safe — they are required for a claim. See our Warranty Policy for what is covered.

You can check out as a guest, but creating a free account lets you track orders, save addresses, manage returns, and check out faster next time. You can sign up with your mobile number or email.

On the sign-in page, tap Forgot Password and reset it using the OTP sent to your registered mobile number or email.

Sign in and go to your account settings to update your name, contact details, and saved addresses at any time.

We handle your data responsibly and never sell it for marketing. We share only what is needed to fulfil your order (e.g. with the courier). Read more in our Privacy Policy.

Apply through our Become a Seller onboarding. After you submit your business details and pass our verification, you can list products and start selling to customers across Bangladesh.

You will need valid business and identity details and authentic products that meet our quality and legal standards. Every vendor is verified before approval to keep the marketplace trustworthy.

Vendors receive payouts for delivered orders on a regular settlement cycle, after the return window passes. Full payout terms are shared during onboarding and in your vendor dashboard.